CONTACT US
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EMAIL: info@shopknitwit.com
FAQ
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HOW DO I CARE FOR MY CASHMERE?
HAND WASHING
Hand-washing is the gentlest method of cleaning a cashmere sweater, and will add years to the life of your cashmere garment. Cashmere tends to become softer with each washing, which allows the yarns to bloom.
(Woven cashmere articles must be dry cleaned only).
Please note that Knitwit is not liable for the actions you perform on your sweaters. 
Follow these four simple steps and your cashmere purchase will give you years of luxurious comfort and wear.
1. Gently wash in lukewarm to cool water with a mild soap/shampoo and thoroughly rinse in water of the same temperature. Special care must be taken as wet cashmere fabric can weaken and stretch out of shape. Never wring or twist. Gently press excess water from garment.
2. While supporting the weight of the wet garment lay the sweater on a dry towel. Ease the sweater back into shape and roll up in the towel. Press to remove excess water and repeat this step with a second towel.
3. On a flat surface lay the sweater on a fresh, dry towel, until thoroughly air dried.
4. Once your cashmere sweater is dry you will want to fold it carefully, avoiding a center crease. Never hang a cashmere sweater as it will stretch the garment out of shape. Lay flat in a drawer or on a closet shelf.
DRY CLEAN IF STAINS REMAIN
Dry cleaning may be the only solution for stubborn stains.
HOW TO STORE YOUR KNITWIT
Fortunately, Knitwit tissue weight cashmere sweaters can be worn during any season, you probably won’t let your cashmere sweater get too far out of sight. However, if you do store your garment, make sure it is clean. Moths are attracted to stained or soiled garments, not to the cashmere sweater itself.
Your best bet is to store your cashmere garment in a garment bag.
Keep in mind that you want to repel moths, not poison yourself. So try some of nature’s own tried & true methods: cloves, lavender, rosemary, thyme, dried orange peel or cedar.
To avoid staining, always wrap any of these items in a sachet or simply tie in a handkerchief.
KNITWIT TRIM / BUTTONS / DETAILS
Buttons looking cloudy? Don't fret. The Black/Gold Enamel buttons are easily cared for. Just take a cotton cloth and rub your buttons like you would a good luck charm. These special gold plated buttons will look as good as new!
WHAT IS CASHMERE
Cashmere wool or cashmere, is the soft fiber of the Cashmere goat. Known for its durability, low density, softness and warmth, these fibers are can be contructed into light to heavy-weight fabrics for year round wear.
PASHMINA VS. CASHMERE
Pashmina is said to be the king of all cashmere or the highest grade of cashmere, but in fact there is no distinguishable difference. They are merely words that describe the same type of fiber.
RETURNS & EXCHANGES
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• All items you order should be inspected immediately upon receipt by you.
If for some reason you aren’t pleased with your purchase (except on sales made
using a discount/coupon code -- see below), we’ll take it back within 5 days
of the date received by you, and as appropriate will issue a return
authorization (RA) for an exchange/refund. You must make a written return/exchange
request via email to info@shopknitwit.com or via fax to (949) 453-8863 within
this period. Once an RA is issued, we will provide further instructions on how
to return the goods to us in accordance with our returns/exchanges policy.
• For sales made using a discount/coupon code, all sales are final and may
not be returned for either refund or exchange. Coupon codes are subject to cancellation at any time and cannot be combined at checkout.
• We will not issue a refund for shipping expenses except where we made a
mistake in shipping you. Shipping costs on exchanges for undamaged items remain
your responsibility. Knitwit will pay for shipping an exchange granted on
defective merchandise provided that the damage was not caused once it left our
warehouse; this procedure is handled via issuance of a UPS call-tag or
through other shipping arrangements we may make in advance.
• Under no circumstances will we accept returns/exchanges for any item that
has been worn or washed, tumble-dried, dry-cleaned, damaged, stained or
altered in any way. Returns &/or exchanges may be invalidated by the removal of
any original hangtags or labels.
Return/Exchange Procedures
• All returns/exchanges must have a Return Authorization (RA) number issued
in advance by Knitwit, Inc. Unauthorized returns (i.e. any returns without a
valid RA) will not be credited back to the customer.
• Any item to be returned/exchanged must be in its original condition. Under
no circumstances should you cut off any label or care instructions sewn into
any garment or alter the garment in any other way.
• Knitwit,Inc. is a line of novelty cashmere sweaters using a variety of
innovative hand techniques including prints, etcetera. This means that each
piece has a beautiful, unique and organic quality to it. Variations in color,
print and so on are part of the intrinsic nature of each piece and/or technique,
and are not considered defective in any way.
• Goods ship from our warehouse in Orange County, CA. Whether a retail or
wholesale customer, disputes are to be governed by applicable laws in the State
of California, County of Orange.
SHIPPING
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• All shipping is provided via UPS/USPS.
• Shipping costs will be charged to the credit card provided post checkout.
- Customers will only be charged the actual shipping amount. *excludes Lucky Break winners.
- California sales tax of 7.75% will be added to all CA orders.
• Please use the shipping calculators at USPS.com or UPS.com to estimate the shipping cost.
• We can ship to P.O. Boxes via USPS
• In the event that a shipping address is not included with an order, the order will be shipped to the billing address.
• We ship worldwide.
• Please specify a preferred shipping method via email, otherwise a standard shipping method will be provided.
SHIPPING METHODS (UPS or USPS)
1. Ground:
(usually delivers within 5-7 business days.)
2. Express:
(usually delivers within 2-3 business days.)
3. Overnight:
(usually delivers within 1 business day.)
Please note that it may be longer for UPS/USPS to make a delivery; we cannot control the package once it leaves Knitwit.
UPS/USPS does not deliver on federal holidays.
SIZE CHART
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WOMEN'S MEASURING GUIDE
NATURAL WAIST
To find the natural crease of your waist, bend to one side. Your natural waistline is the crease above your navel and below your ribcage. Run the tape measure around this point, keeping it comfortably loose.
HIPS
With your feet/heels together, run the tape measure around the fullest part of your hips, about eight to nine inches below your waistline.
INSEAM
Run the tape measure along the inside of your leg, from just beneath the crotch to the place where you would like your pants to fall. On full-length pants, this length generally falls one inch below the ankle.
*On a garment, this measurement indicates the distance between the crotch seam and the hem's edge.
RISE
On a product, the rise indicates the distance between the front waistband edge and the crotch seam. This measurement indicates where the waistline will sit.
CONTEMPORARY (AMERICAN) SIZING
TERMS & PRIVACY
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PRIVACY POLICY effective September 1, 2008
SHOPKNITWIT.COM is committed to respecting, protecting, and honoring the privacy of our customers. This Privacy Policy describes the treatment of personal information you provide when you make a purchase or join our email list. Please read this notice carefully.
Personal Information
Your personal information such as your e-mail address, home address, phone number, and credit card information are needed to fulfill your orders. SHOPKNITWIT.COM does not collect any other personal information that you do not expressly provide nor will your personal information be disclosed to any third party without your consent, except to a third party as required to help us deliver your purchases.
Usage Information
In addition to collecting personal and non-personal information SHOPKNITWIT.COM may also collect non-personal, aggregated information about subscribers' use of our site. This information is not personally identifiable and will only be used to find out how subscribers use our service and site. For example, this information will tell us how much time users spend on our site, from which other sites subscribers came, and to what other sites subscribers go. The collection of this information allows us to, among other things, prepare for traffic load demands.
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If we ever send you information by e-mail concerning new products or services that you did not expressly request, please email us a request to opt-out on future notices.
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Security
All of the information you enter on our website is transmitted through a Secure Sockets Layer (SSL), which encrypts your Information before it travels over the internet. SSL technology is the industry standard for secure on line transactions. All credit card payments are processed using advanced data encryption software to protect your confidential information.
Policy Revisions
SHOPKNITWIT.COM reserves the right, at our discretion, to change, modify, add, or remove portions of this policy at any time. Please visit this page from time to time to review the then-current policy that is binding to all users.
Copyright and Intellectual Property
This site is copyrighted and may not be used without the consent of SHOPKNITWIT.COM and its owners. All trademarks, logos, published names, images and items displayed are property of SHOPKNITWIT.COM. Unauthorized use of images may violate copyright and trademark laws. Archiving, redistribution, republication or derivation of any information contained or downloaded from this site, in any form requires the written consent of SHOPKNITWIT.COM and its owners. Nothing contained on the site should be construed as granting any license or right to use any trademarks displayed on the site. Use of the trademarks or other materials displayed on the site is prohibited.
Contact Us
Feel free to contact us with any questions concerning this policy or our site in general. Please email us at info@shopknitwit.com
Last updated on June 12, 2009.
